Institutional Policies
Policies & Institutional Information
These pages explain how CSBAA manages privacy, website use, accessibility, participant records, cancellations, membership fees, and credential-related administrative policies.
Complaints & Appeals
CSBAA's formal process for submitting, investigating, and appealing concerns about programs, certifications, membership, and organizational conduct.
Open pagePrivacy Policy
How CSBAA collects, uses, stores, and shares information related to the website, membership, registrations, and program administration.
Open pageTerms of Use
The conditions governing use of this website, public program information, downloads, and inquiry or registration workflows.
Open pageAccessibility
Our current accessibility approach for the website and for participants engaging with CSBAA programs and events.
Open pageRefund Policy
Practical guidelines for public registrations, member cohorts, membership fees, rescheduling, and substitutions.
Open pageCertificate Policy
How CSBAA issues certificates, verifies records, and describes the administrative expectations behind credential completion.
Open page