Industry Track
Dental Practices
A structured AI skills pathway for Canadian dental practices. From AI-assisted patient communication and treatment documentation to automated recall campaigns and practice knowledge assistants, this track equips front-desk and administrative teams with digital skills that improve communication consistency, reduce manual follow-up, and support practice growth.
Outcomes
What teams will be able to do
- Apply AI tools confidently to patient correspondence, recall messaging, and treatment documentation tasks
- Automate appointment recall and follow-up workflows to reduce manual front-desk workload
- Build AI-assisted knowledge tools that help front-desk staff answer patient questions consistently
- Lead AI capability planning across single or multi-location dental practice teams
Track at a glance
4 Courses
Levels
Live Online
Delivery
5–20
Class Size
Applied Work
Focus
Who attends
Course Levels
Choose the level that fits your team.
Each level is a standalone course you can book independently. Start at Level 1 or jump to the level that matches your team's current capability — no prerequisite required unless noted.
Series Total
4 levels
36h total · Live online
Level 1 of 4
Certified AI Practitioner — Dental Practice Administration
An accessible introduction to AI tools for dental front-desk and administrative staff with no technical background required. Participants learn how to use AI to draft patient communications, generate appointment reminders, and handle common administrative writing tasks more efficiently and professionally.
Learning Outcomes
By the end of this level, participants will be able to:
- Draft professional patient-facing communications — appointment confirmations, recall reminders, and treatment follow-ups — using AI tools
- Apply prompt engineering techniques to produce accurate, patient-appropriate content for dental administrative tasks
- Identify appropriate and inappropriate uses of AI when handling patient-adjacent information in a dental practice
- Use a personal AI prompt library to cut time spent on recurring patient communication tasks by at least 50%
Module
01
AI Fundamentals for Dental Office Teams
- What AI tools like ChatGPT, Copilot, and Claude can and cannot do in a dental office
- Understanding AI limitations: when to verify before sending to patients
- Setting realistic expectations: AI as a communication assistant, not a clinical advisor
Module
02
Prompt Engineering for Dental Communication Tasks
- Writing prompts for recall letters, appointment reminders, and treatment correspondence
- Getting professional, patient-appropriate outputs from AI tools
- Refining AI-generated content to match your practice's tone and brand
Module
03
AI for Patient Communication and Documentation
- Drafting recall letters, appointment confirmations, and treatment follow-up messages
- Using AI to support treatment plan documentation and internal notes
- Building a reusable library of patient communication templates for recurring situations
Module
04
Responsible AI Use in Dental Practice
- Privacy considerations when using AI with patient-adjacent information
- What not to include in an AI prompt in a dental office context
- Building staff accountability practices for AI-generated patient communications
You leave with
- Personal AI prompt starter kit with 20+ dental-specific prompts
- Patient communication templates: recall letters, appointment confirmations, treatment follow-ups, no-show messages
- One-page responsible AI use guide for dental front-desk staff
Industry applications
- Draft a personalized recall letter for overdue hygiene appointments in under 60 seconds
- Generate a professional treatment follow-up message from brief clinical notes
- Create consistent no-show and cancellation communication templates for staff
- Quickly summarize a lengthy insurance pre-authorization letter for patient explanation
Contact
Contact CSBAA
Reach our membership team for questions about joining, member training, certification programs, events, or general association inquiries.
Member services
Most programs delivered live online across Canada
945 Syscon Rd, Burlington, ON, L7L 5S3