Module 01
Agent Foundations
- Differentiate assistants, automations, and autonomous agents
- Match agent patterns to real business tasks
- Set expectations for scope, quality, and oversight
Course Modules
What participants build and learn
Module 02
Knowledge Base Design
- Structure internal documents for retrieval and reference
- Improve answer quality through better source organization
- Create maintenance practices for current information
Module 03
Building Applied Assistants
- Develop assistants for internal questions, drafting, and triage
- Configure instruction sets and response standards
- Test assistants with real use cases from the organization
Module 04
Deployment and Expansion
- Define ownership, review, and update responsibilities
- Document assistant scope for staff confidence
- Plan future extensions and specialized assistants
Available in all tracks
Same certification depth, adapted to each sector.
Next Layer
Certified AI Transformation Professional
A capstone credential focused on governance, workforce planning, adoption strategy, and institutional implementation roadmaps for leaders and sponsors.
Contact
Contact CSBAA
Reach our membership team for questions about joining, member training, certification programs, events, or general association inquiries.
Member services
Membership inquiriesmembership@ciai.ca
Program registrationprograms@ciai.ca
Eventsevents@ciai.ca
Policy & standardspolicy@ciai.ca
Most programs delivered live online across Canada
945 Syscon Rd, Burlington, ON, L7L 5S3