Industry Track
Healthcare & Community Pharmacies
A practical AI skills pathway for Canadian pharmacy and community healthcare teams. From AI-assisted patient communication and documentation to automated reminder workflows and internal knowledge assistants, this track equips front-counter and administrative staff with transferable digital skills that reduce manual workload and improve service consistency.
Outcomes
What teams will be able to do
- Apply AI tools confidently to patient correspondence, documentation, and scheduling tasks
- Automate recurring reminder and follow-up workflows to reduce front-counter workload
- Build AI-assisted knowledge tools that help staff answer common procedure questions
- Lead AI capability planning across pharmacy and healthcare administrative teams
Track at a glance
4 Courses
Levels
Live Online
Delivery
5–20
Class Size
Applied Work
Focus
Who attends
Course Levels
Choose the level that fits your team.
Each level is a standalone course you can book independently. Start at Level 1 or jump to the level that matches your team's current capability — no prerequisite required unless noted.
Series Total
4 levels
36h total · Live online
Level 1 of 4
Certified AI Practitioner — Pharmacy & Healthcare Admin
An accessible, hands-on introduction to AI tools for pharmacy and healthcare administrative staff. Participants learn to use AI to draft patient communications, summarize documentation, and handle common counter and back-office tasks more efficiently — without compromising privacy or professional standards.
Learning Outcomes
By the end of this level, participants will be able to:
- Draft professional patient correspondence — appointment reminders, prescription ready notices, and referral letters — using AI tools
- Apply prompt engineering techniques to produce accurate, privacy-conscious outputs for pharmacy administrative tasks
- Identify the appropriate and inappropriate uses of AI in regulated pharmacy and healthcare environments
- Use a personal AI prompt starter kit to reduce time spent on recurring documentation tasks by at least 50%
Module
01
AI Fundamentals for Pharmacy and Healthcare Staff
- What AI tools like ChatGPT, Copilot, and Claude can and cannot do in a pharmacy or clinic
- Understanding AI limitations: when to verify, when to involve a pharmacist or clinician
- Setting realistic expectations: AI as an administrative assistant, not a clinical decision tool
Module
02
Prompt Engineering for Pharmacy Admin Tasks
- Writing prompts for patient communication, documentation, and scheduling tasks
- Getting professional, privacy-conscious outputs from AI tools
- Refining and editing AI-generated content to match your pharmacy's tone and standards
Module
03
AI for Patient Communication and Documentation
- Drafting prescription reminders, appointment follow-ups, and patient instruction sheets
- Using AI to summarize intake forms and medication history notes
- Building a reusable library of communication templates for recurring situations
Module
04
Responsible AI Use in Regulated Healthcare Settings
- Privacy obligations under PHIPA and what they mean for pharmacy and clinic AI use
- What not to include in an AI prompt when handling patient-adjacent information
- Building staff accountability practices around AI-generated communications
You leave with
- Personal AI prompt starter kit with 20+ pharmacy and healthcare admin prompts
- Patient communication templates: appointment reminders, prescription ready notices, referral letters
- One-page responsible AI use guide for pharmacy and clinic staff
Industry applications
- Draft a prescription pick-up reminder or patient instruction letter in under 60 seconds
- Generate professional patient correspondence from brief notes without retyping
- Quickly summarize a lengthy insurance authorization or specialist referral document
- Create consistent internal communication templates for recurring staff situations
Contact
Contact CSBAA
Reach our membership team for questions about joining, member training, certification programs, events, or general association inquiries.
Member services
Most programs delivered live online across Canada
945 Syscon Rd, Burlington, ON, L7L 5S3