Industry Track
AI for Healthcare Administration
A structured AI skills pathway for Canadian healthcare administrative professionals. From clinical documentation support to intelligent scheduling and patient communication, this track equips front-office and back-office healthcare teams with practical digital skills that reduce manual workload, improve accuracy, and support compliance.
Outcomes
What teams will be able to do
- Apply AI tools confidently to documentation, scheduling, and patient communication tasks
- Automate recurring administrative workflows while maintaining compliance
- Build AI-assisted tools that support front-office and back-office staff
- Lead AI adoption planning for healthcare administrative teams
Track at a glance
4 Courses
Levels
Live Online
Delivery
5–20
Class Size
Applied Work
Focus
Who attends
Course Levels
Choose the level that fits your team.
Each level is a standalone course you can book independently. Start at Level 1 or jump to the level that matches your team's current capability — no prerequisite required unless noted.
Series Total
4 levels
36h total · Live online
Level 1 of 4
Certified AI Practitioner — Healthcare Administration
An accessible introduction to AI tools for healthcare administrative professionals with no technical background required. Participants learn how to use AI to draft patient communications, summarize documents, and handle common administrative tasks more efficiently — without compromising privacy or professionalism.
Learning Outcomes
By the end of this level, participants will be able to:
- Draft professional patient communications — appointment reminders, referral letters, and internal memos — using AI tools
- Apply prompt engineering to produce accurate, privacy-conscious outputs for healthcare administrative tasks
- Identify appropriate and inappropriate uses of AI in regulated healthcare environments under PHIPA obligations
- Use a personal AI prompt library for healthcare admin tasks to reduce time spent on routine documentation by at least 50%
Module
01
AI Fundamentals for Healthcare Administrative Professionals
- What AI tools like ChatGPT, Copilot, and Claude can and cannot do in a clinic setting
- Understanding AI limitations: when to verify, when to escalate
- Setting realistic expectations: AI as an administrative assistant, not a clinical decision tool
Module
02
Prompt Engineering for Healthcare Admin Tasks
- Structuring prompts for correspondence, documentation, and scheduling tasks
- Writing prompts that produce professional, privacy-conscious outputs
- Refining and editing AI-generated content to match clinic tone and standards
Module
03
AI for Patient Communication and Documentation
- Drafting appointment reminders, referral acknowledgements, and follow-up letters
- Using AI to summarize intake forms and patient history notes
- Building a reusable library of clinic communication templates
Module
04
Responsible AI Use in Regulated Healthcare Environments
- Privacy obligations under PHIPA and what they mean for AI use
- What not to put into an AI prompt in a healthcare context
- Building staff accountability practices around AI-generated content
You leave with
- Personal AI prompt starter kit with 20+ healthcare-specific prompts
- Patient communication templates for appointment reminders, referral letters, and follow-ups
- One-page responsible AI use guide for clinic staff
Industry applications
- Draft referral letters and patient summaries in half the time using AI
- Generate professional appointment reminder messages tailored to patient communication preferences
- Quickly summarize lengthy medical correspondence or insurance documents
- Create consistent internal memos and staff update templates
Contact
Contact CSBAA
Reach our membership team for questions about joining, member training, certification programs, events, or general association inquiries.
Member services
Most programs delivered live online across Canada
945 Syscon Rd, Burlington, ON, L7L 5S3